HAP's Patient Safety and Quality Symposium: September 9 and 10, 2021
Celebrate the Advances in Quality Made by HAP Members
For 17 years, clinical, quality, and safety professionals across the commonwealth have been attending HAP’s Patient Safety and Quality Symposium to hear how nationally recognized health care experts and creative thinkers are transforming quality and safety.
In light of the COVID-19 response efforts HAP will again convert the in-person 2021 Patient Safety and Quality Symposium into a virtual event.
The virtual conference will incorporate many components of the in-person event and provide a setting for health care leaders to discuss the transition from COVID-19 to the new “normal” during a crisis; develop a culture of safety in healthcare organizations and find the value of sharing medical errors to help others learn from those mistakes, connect patient family engagement with health care quality and safety, and celebrate the diversity and scope of Pennsylvania hospitals’ accomplishments during interactive breakout sessions.
September 9, 2021 Agenda
9:00 a.m. Welcome, Andy Carter, President and Chief Executive Order, The Hospital and Healthsystem Association of Pennsylvania
9:05 a.m. Leveraging Models from Patient-Safety Efforts to Increase Equity, Ronald Wyatt, MD, MHA, Vice President and Patient Safety Officer, MCIC Vermont, LLC
There is no such thing as high-quality, safe care that is inequitable. Inequity in health care is a systems-based problem that requires a systems-based approach. The good news is that there is a natural alignment between the framework we use to improve safety and the approach we can take to increase equity. Both frameworks encourage redesigning systems to make them more reliable and resilient. During this session, we'll explore how our quality and safety infrastructure is critical to advancing equity in health care.
9:45 a.m. Case Study in Safety, Quality, and Equity, Esteban Gershanik, MD, MPH, MMSc, FAAP, FHM, Medical Director of Quality, Safety, and Equity, Brigham Health; Nadia Huancahuari, MD, Director of Safety and Equity, Brigham Health
Your health should not depend on where you were born, where you live or your economic status. Much like our hospitals across the Commonwealth−Brigham Health in Boston, Massachusetts remains committed to advancing systems of care, research, and community programs that elevate the health status of the communities. Hear how they addressed real life issues that affected health outcomes among the diverse population and how they created a state where—without question or exception—every single patient receives the same level of safe, high-quality care. This means that, in every patient encounter, safety and quality outcomes are considered a direct reflection of equitable care delivery.
10:15 a.m. Break
10:30 a.m. Returning to the New “Normal”: Life after COVID-19, Moderator Rob Shipp, III, PhD, BSN, RN, NEA-BC, Vice President, Population Health and Clinical Affairs, The Hospital and Healthsystem Association of Pennsylvania
- Delinda Pendleton, RN, MSN, CPHQ, CPXP, FPCC, Director Patient Experience & Strategic Clinical Initiatives, Fox Chase Cancer Center
- Linda Gangai, MSN, RN, CPHQ, CPPS, CMS, Manager Quality Improvement & Patient Safety, Department of Emergency Medicine, Penn State Health-Milton S. Hershey Medical Center
- Ashley Visco, MSW, LCSW, CCM, Community Health Director, Penn State Health
- Michelle Michaelis, BA, CPXP, Manager Patient Experience, Section 504 Disability Coordinator, UPMC Passavant
During the past few months, we have begun to see encouraging signs of a possible return to “normal,” with declining COVID-19 case counts and 75 percent of Pennsylvanians 18 and older having received at least one dose of the COVID-19 vaccine. In health care, we frequently tackle difficult challenges, and then rise up to face new ones as they emerge. Even though we appear to be leaving behind the worst of the COVID-10 pandemic, we must be cognizant of the continued threat of this health care emergency. Making plans to enter a new “normal” of life after COVID-19 provides us with the opportunity to bring with us lessons learned, opportunities for improvement, recovery strategies, and the ability to move forward with a renewed commitment to providing safe, high-quality patient care. Hear various perspectives from Pennsylvania health care leaders impacted by COVID-19 as they discuss the challenges faced during the pandemic, including emergency response, community outreach, and stories of health care provider and staff resiliency and bravery.
11:30 a.m. Regulatory Update, Patricia Conway-Morana, PhD, RN, CJCP, CPHQ, NEA-BC, CENP, RNC-OB, FACHE, Director, Continuous Service Readiness (CSR), RPI Certified Yellow Belt, Joint Commission Resources; Susan Coble, Deputy Secretary of Quality Assurance, Department of Health, Commonwealth of Pennsylvania
12:15 p.m. Networking Lunch
12:45 p.m. Adjourn
September 10, 2021 Agenda
8:00 a.m. Coffee Networking Session
8:45 a.m. Break
9:00 a.m. Day 2 Welcome
9:05 a.m. The Journey to Patient Safety: 20 Years After “To Err Is Human,” Mike Eisenberg, Director, To Err Is Human, A Patient Safety Documentary
Medical errors are the third leading cause of death in the United States, with 220,000 to 440,000 people dying each year from preventable errors. The landmark report, “To Err is Human,” first brought national attention to these preventable medical errors and the associated harm. The publication sparked a new focus on patient safety, quality of care and preventable adverse events. Now, 20 years later, we can reflect on the progress that has been made so far, including the impact of developing a culture of safety in health care organizations and the value of sharing medical errors to help others learn from those mistakes. Join Mike Eisenberg, director of the documentary “To Err is Human,” as he shares reflections on the original report through his documentary and interviews with national safety advocates.
10:00 a.m. Break
10:15 a.m. Interactive Breakout Sessions
11:15 a.m. Break
11:25 a.m. Making the Connection: Patient and Family Engagement as a Quality and Safety Improvement Strategy, Tom Workman, Senior Researcher, American Institutes for Research (AIR)
Hospitals across the United States are seeing the benefits of engaging patients and family caregivers as partners in efforts to reduce all-cause harms and improve patient-centered care. This presentation will review patient and family engagement best practices and how they can be applied directly to harm reduction in the hospital. The goal of the session is to help participants apply patient and family engagement in their efforts to improve quality and safety.