May 12, 2025
8:00 a.m. Morning Activities
Golf Tee Times and Spa Appointments Available Upon Request (Limited availability)
10:00 a.m. Registration
12:00 p.m. Preconference
Emergency Department Overcrowding: Innovative Approaches to a Complex Challenge
Introduction and Overview of Overcrowding Report, Jennifer Jordan, Vice President, Equity & Behavioral Health, HAP
12:30 p.m. Networking and Learning Lunch
1:30 p.m. Strategies to Measure and Improve Emergency Department Performance
Join us for a practical session aimed at enhancing the efficiency and efficacy of your emergency department (ED). Learn essential strategies to measure and elevate your ED's performance, ensuring optimal patient care and operational excellence. Delve into critical topics such as identifying bottlenecks, understanding financial implications, addressing overcrowding, and mitigating risks. Gain valuable insights on benchmarking success and practical approaches to drive continuous improvement.
2:30 p.m. Emergency Department Overcrowding Ignite Talks
Hear from HAP member hospitals during these short mini-sessions on best practices and solutions for emergency department overcrowding.
Topics Include:
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- Surveyor Reform
- Trends and Technology
- Behavioral Health
- Hospital Emergency Department Models
4:00 p.m. Preconference Adjourns and Leadership Summit Begins
Welcome and Introductions
4:05 p.m. Opening Keynote
Social Connection to Personalized Care: The Power of Social Capital in Healthcare, Dr. Thomas H. Lee, Chief Medical Officer, Press Ganey
In today’s rapidly evolving health care landscape, the ability to build strong social connections is more important than ever. In this session, Dr. Thomas H. Lee explores the transformative role of social capital in health care and how fostering meaningful relationships among patients, providers, and health care organizations can lead to better outcomes and a more compassionate system. Dr. Lee will share insights into how social bonds contribute to personalized care, enhance patient trust, and drive operational excellence. Through real-world examples and evidence-based strategies, attendees will gain a deeper understanding of how healthcare leaders can cultivate environments that prioritize connection, teamwork, and empathy.
5:30 p.m. Networking Reception, Sponsor Exhibits, and Award Presentations
8:30 p.m. Networking Lounge
May 13, 2025
7:30 a.m. Focused Networking Sessions, Continental Breakfast and Sponsor Exhibits
8:30 a.m. President’s Remarks and Introduction, Nicole Stallings, President and Chief Executive Officer, The Hospital and Healthsystem Association of Pennsylvania
8:35 a.m. Governor’s Address: The State of Health Care in Pennsylvania, The Honorable Josh Shapiro, Governor, Commonwealth of Pennsylvania (invited)
Hear from Governor Josh Shapiro about ways we can work with the administration to increase access to high-quality care, support hard-working providers, and invest in the commonwealth’s communities.
8:45 a.m. Navigating Federal Policy Shifts: Impacts on Funding, Operations, and Innovation
During this session, we’ll unpack the latest Executive Orders and federal policy changes. The presenter will cover a broad range of topics that are top of mind for hospital leaders including: state funding, supply chain challenges, waiver extensions, 340B, telehealth, NIH research funding for academic medical centers, and the future of HOPD. Gain a clear understanding of how these changes impact hospitals and health systems, and what leaders need to know to adapt and prepare effectively.
10:15 a.m. From National Trends to Local Impact: Financial and Strategic Insights for Executive Leaders, Dawn Samaris, Managing Partner, Kaufman Hall
Explore the current state and outlook of the hospital industry through a financial and strategic lens. This session will cover national and Pennsylvania-specific trends, including capital markets, mergers and acquisition activity, and shifts in financial performance and volume fluctuations. Gain insights into the growing wave of policy changes coming out of Washington, and potential challenges to nonprofit tax-exempt status, equipping executives with the knowledge to navigate an evolving landscape.
10:35 a.m. Enhancing Safety and Security Measures in Health Care: Strategies for Protecting Health Care Professionals, Jason Grellner, Vice President, Healthcare, Evolv Technologies
In recent years, there has been a notable escalation in incidents of workplace violence within health care facilities across the United States. It is imperative to strategize on safeguarding the work environment of our health care professionals. During this session, we learn how to elevate security measures and enhance emergency response protocols, leverage effective situational awareness, harness the potential of artificial intelligence in preparing and responding to active threats, and evaluate the substantial impact of comprehensive safety training for your hospitals.
11:15 a.m. The AI Advantage: Innovating for Financial Health, Workforce Stability, and Quality, Barry Chaiken, MD, MPH, Author, Navigating the Code and Future Healthcare 2035
While artificial intelligence (AI) offers amazing tools to enhance patient safety, improve quality, develop new therapies, and better manage costs, how AI is implemented will determine its level of success as it offers both great promise and peril. Dr. Chaiken will incorporate his 25 years of experience in health care information technology, clinical transformation, and business intelligence during this keynote presentation to help you learn the steps needed to leverage AI effectively with best practices and an understanding of the risk and benefits of technology in a clinical setting.
12:20 p.m. Networking Lunch
1:30 p.m. Adjourn