Clinical worker talking with male patient

Paying for Your Stay

Pennsylvania hospitals believe that patients and their families should have as much information as they can get to make the best decisions about their care and to be protected from the financial burdens of unexpected medical bills.

Though insurers are in the best position to help patients understand what is considered in network or out of network, everyone providing health care services has a role to play in helping consumers navigate the complicated health care delivery system.

Hospitals are working to help patients understand their financial responsibility by:

  • Offering a special help-line number for billing/pricing questions
  • Having patient advocates and financial counselors on-hand to meet with families in person or via telephone call
  • Providing cost estimator tools to estimate out-of-pocket costs
  • Holding educational sessions about paying for hospital services

Patients also can use the price estimators and provider network information at health plan websites and talk to their provider about quality, value, and cost treatment options.


HAP News

September 09, 2021

How Health Equity Impacts Patient Care

During the first day of HAP’s virtual Patient Safety and Quality Symposium, health care leaders from Pennsylvania and across the nation discussed the ways COVID-19 has transformed care, health equity, and the latest state and federal regulatory updates.

August 09, 2021

Report: Hospital Recovery Uneven amid Spread of Delta Variant

Through June, the nation’s hospitals and health systems have seen mixed progress in their recovery from the pandemic, but the threat of the Delta variant looms during the second half of the year, according to the latest hospital national snapshot report from Kaufman Hall.

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