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HAP Celebrates Pennsylvania’s Health Care Workforce during Patient Experience Week

April 26, 2021

As the COVID-19 pandemic lingers into 2021, HAP celebrates our health care heroes who work tirelessly on the front lines and behind the scenes to provide an excellent patient experience at all levels of care.

This week marks Patient Experience Week—an annual event to celebrate health care staff impacting patient experience every day. The week-long celebration provides a focused time for organizations to celebrate accomplishments, re-energize efforts, and honor the people who support patients and families.

Across the commonwealth, Pennsylvania’s health care workforce is dedicated to improving the patient experience. The Beryl Institute defines the patient experience as “the sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care” and notes:

  • The patient experience is more than a single clinical visit: The patient experience includes all interactions patients and their families have with the health care system
  • Promote Inclusivity: The patient experience considers the needs of patients, their loved ones, and the people delivering care
  • Important priority: Focusing on the patient experience can help drive “positive clinical outcomes, strong financial results, clear consumer loyalty, solid community reputation, and broad staff and patient/family engagement.”

During Patient Experience Week, HAP and Pennsylvania’s health systems salute the people responsible for providing excellent patient experiences, including doctors, nurses, front line workers and support staff, as well those working in ancillary services, patient advisory roles, community organizations, and hospital executive teams.

HAP celebrates the health care professionals committed to applying their knowledge and skills during the COVID-19 pandemic, including those dedicated to the patient experience through their membership in the HAP Patient and Family Advisory Council (PFAC).

Developed during 2013—and comprised of health care professionals, community leaders, patients, and family members—the HAP PFAC supports hospitals in their patient-and-family-centered-care efforts.

For more information about Patient Experience Week or PFAC, contact, Janette Bisbee, HAP’s project manager, pressure injury.