October 27, 2021 - 1:00 PM - 2:00 PM

Mind the Gap—Repairing the US Health Care Workforce

Location: Online

Registration Deadline: October 27, 2021



Thanks to the underwriting support of HAPevolve and Qualivis, a HAPevolve endorsed partner, this webinar is complimentary for all HAP members.

The health care community entered the COVID-19 pandemic with an already challenging labor market where hospitals were reporting a nine percent nursing shortage nationally. We called on the existing workforce to perform the herculean task of caring for communities in the height of a pandemic and are now facing unprecedented levels of increased burnout and turnover. This sets the stage for an extreme supply and demand imbalance.

To rebuild, hospitals must explore the experiences of their staff and create thoughtful strategies to repair the workforce. This thought-provoking session will explore fresh research and help leaders create effective retention strategies for the post-pandemic workforce.

Learning Objectives

At the conclusion of the session, participants will:

  • Understand the cause and effect of inadequate health care staffing
  • Gain insight to challenges related to health care staffing during the pandemic
  • Describe recent legislation supporting workforce safety and discuss emerging legislative priorities related to Pennsylvania’s health care workforce


Mary Marshall, Director, Workforce and Professional Development, The Hospital and Healthsystem Association of Pennsylvania

Mary serves as the primary contact for professional practice and workforce development issues.  In her role, Mary works closely with hospitals’ and health systems’ human resource professionals, administrators, chief nursing officers, and other clinicians to address health care workforce needs. 

April Hansen, MSN, RN, Executive Vice President, Workforce Solutions and Clinical Services, Qualivis

April is a senior executive at the nation’s largest health care staffing company and acute care health care professional of nearly 20 years. In her professional role, April oversees contingent workforce strategy and quality outcomes for 20,000 plus clinical workers on assignment across the United States. She currently serves on the Board of Directors for the Wisconsin Organization of Nurse Leaders and in the past served as an elected member of the Wisconsin Nurses Association Public Policy Committee. April was awarded the 2019 Wisconsin Nurse Leader of the Year, was named to Becker’s List of Rising Healthcare Stars in 2018, Staffing Industry Analyst’s “40 Under 40” list in 2019 and Staffing Industry Analyst’s Global Power 150—Women in Staffing in 2020. April was published in the June 2019 edition of Nursing Administration Quarterly on disruption in healthcare and the role of nursing leadership.

Who Should Attend

This webinar will of interest to chief executive officers, chief operating officers, chief nursing officers, and chief human resource officers.

Registration Information


Although this webinar is complimentary for HAP members, you must register to attend.



For registration information, or if you need special accommodations, please contact HAP Education Services at (717) 561-5270.

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