HAP Works With Pennsylvania Hospitals to Promote a Culture of Safety

HAP, through the work of its Hospital Improvement Innovation Network (HIIN), is helping Pennsylvania hospitals and health systems to focus on attitudes, values, behaviors, and relationships toward achieving a culture of safety by:

• Strengthening the degree and quality of senior leadership engagement, patient and family engagement, physician engagement, worker safety, and disparities awareness by integrating culture of safety principles into all of the quality and patient safety improvement initiatives of the HIIN
• Providing senior leadership with engagement concepts and tools, including intentional rounding, safety huddles, reward and recognition programs, and senior leadership involvement in patient safety and quality activities
• Teaching patient and family engagement concepts and how hospitals can operationalize patient and family engagement by including examples from hospitals that have successfully incorporated patient and family engagement into their hospital’s operating practices
• Inspiring action by physician leaders to enhance quality and patient safety improvements
• Paying attention to employee wellness concepts that contribute to a safe working environment
• Identifying and addressing health disparities to improve safety and decrease readmissions
• Addressing the principles and implementation of high-reliability organizations