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HAP Achievement Awards Winner Spotlight: Cancer Treatment Centers of America at Eastern Regional Medical Center

January 25, 2018

HAP Achievement AwardPennsylvania is home to some of the most cutting-edge hospitals in the country. This week we’re sharing two award-winning programs developed by Cancer Treatment Centers of America
at Eastern Regional Medical Center that improved patient care in the Oncology Intensive Care Unit and reduced hospital-acquired pneumonia.

The objective of the first program was to improve patient care in the Oncology Intensive Care Unit by meeting quality metrics, decreasing hospital-acquired infections, and increasing nursing engagement and professional practice. The intervention centered on the use of a lean daily management board, which allowed the team to focus on safety, quality, engagement, innovation, and finance. Metrics were placed with each category for discussion every day during every shift.

Within the first year, the team observed significant improvements, which continued throughout 2016. Among the significant improvements:

  • Medication scanning increased
  • Venous thromboembolism prophylaxis improved dramatically
  • Hospital-acquired pressure ulcers decreased
  • Central Line-Associated Bloodstream Infections dropped to zero
  • Nursing professional specialty certifications rose
  • Educational events exceeded goal

The second project, team members identified a noted increase in the number of hospital-acquired pneumonia cases on the inpatient telemetry unit. They focused on implanting the Massey Bedside Swallowing Screen upon admission to the unit to detect deficits that could lead to hospital-acquired pneumonia. They also introduced strict oral care for high-risk patients.

Once again, introduction of a lean daily management system board engaged the team members to work together, problem-solve, and increase accountability.

Post-intervention from May 2015 to May 2016 indicated zero cases of hospital-acquired pneumonia on the unit, and the patient length of stay decreased. The admissions screening process was adopted by other units and hospital-acquired pneumonia rates have remained low.

Maintaining momentum for an extended period of time is one of the most difficult challenges in health care. The key is to ensure that quality and care improvement is imbedded in the culture. Congratulations to Cancer Treatment Centers of America
at Eastern Regional Medical Center for their work that led to earning two 2017 HAP Achievement Awards.

Each year, HAP honors hospitals and health systems for their innovation, creativity, and commitment to patient care through its annual Achievement Awards programLearn more about Cancer Treatment Centers of America
at Eastern Regional Medical Center's efforts as well as the other 11 award winning program on HAP’s website.

HAP members are encouraged to starting planning now for their 2018 Achievement Awards submission by identifying innovative patient-centered initiatives that improve health care quality and efficiency and the health of your communities. HAP will issue a call for entries in March, emailing it members and making it available online. Entries will be due in May, with winners announced in June.

Questions about the HAP Achievement Awards may be directed to HAP Member Services at (717) 561-5359.

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