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HAP Convenes Council to Advance Provider-Patient Partnerships

August 02, 2017

Pennsylvania hospitals and health systems continue to develop partnerships with their patients, guiding them through the health care delivery process and helping them be active participants in their care. In an effort to provide a forum for these organizations to communicate and exchange best practices, HAP’s Hospital Improvement Innovation Network (HIIN) has recently convened a Person and Family Engagement (PFE) Leadership Council to bring together hospital leaders responsible for facilitating the development of sustained partnerships with patients and families.

Satisfied patients have better care outcomes, greater compliance with treatment, fewer unhealthy behaviors, and fewer visits to the emergency department. When patients and their families engage as partners with the health care team, patients report better physical and emotional health. HAP is a national leader in assisting member hospitals and health systems in improving patient satisfaction through person- and family-centered care strategies, including:

  • HAP’s 2013 launch of the nation’s first statewide hospital association-sponsored Patient and Family Advisory Council (PFAC), comprised of patients, family members, community leaders, and health care providers. HAP’s PFAC assists hospitals, health systems, and the communities they serve, to develop strong connections resulting in safe, high-quality, patient-centric health care.
  • HAP joined Pennsylvania AARP in supporting Act 20 of 2016, the Caregiver Advise, Record and Enable (CARE) Act, which underscored the commitment by Pennsylvania hospitals to fully engage family members and other lay caregivers in the care process. The CARE Act supports the work being done by hospitals and health systems to prevent unnecessary readmissions by ensuring that a patient’s lay caregiver has the instruction they need to perform the care that the patient will require at home.

To assist hospitals with compliance of the CARE Act, HAP’s HIIN Readmissions Prevention focus group offers hospital resources to help reduce costly hospital readmissions, thereby controlling health care expenses, and trips to the emergency room.

The PFE Leadership Council will be comprised of hospital and health care leaders participating in HAP’s HIIN who have primary responsibility for facilitating the development of sustained partnerships with patients and families.

If you have an interest in participating in the HIIN PFE Leadership Council or other HIIN projects, such as readmission prevention and the avoidance of hospital-acquired conditions, contact Lisa Lesko, director, HAP quality initiatives, for additional information.

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