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Online Tool Shows Quality, Satisfaction, and Wait Times for VA Centers

May 03, 2017

The U.S. Department of Veterans Affairs (VA) has launched an online resource to help veterans make informed decisions when selecting where to seek care.

The resource, Access and Quality in VA Healthcare, allows veterans to search for VA medical centers by name, location, and appointment type and to check:

  • Average wait times for primary and specialty care appointments for new or returning patients
  • Same-day service options for primary care and mental health
  • Patient satisfaction with wait times
  • National benchmark data on wait times for the entire VA health care system

Veterans can also compare quality performance at VA medical centers to national benchmarks and performance at local non-VA hospitals. Based on Hospital Compare data, the VA resource provides information about:

  • Central line-associated bloodstream infections
  • Catheter-associated urinary tract infections
  • Immunization for influenza
  • Overall rating of hospitals
  • Care transition composite measure

The VA also plans to make available information about outpatient services.

Similar to the VA resource, HAP’s Care in Pennsylvania provides health care quality and cost information for Pennsylvanians. Care in Pennsylvania combines data from the Pennsylvania Health Care Cost Containment Council and Hospital Compare into one comprehensive, consumer-friendly website to help consumers take a more active role in their health care decisions.

For more information, please contact HAP’s Phillip M. Burrell, director, health market research.

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