HAP’s Achievement Award Spotlight: Doylestown Health
September 03, 2019
Every hospital aims to increase a patient’s quality of care and reduce readmissions. Doylestown Health is making award-winning progress with its Cardiothoracic Transitional Care Nurse program.
Doylestown Health moved forward with a program to improve patient satisfaction and outcomes after heart surgery while reducing avoidable readmissions and transfers to a skilled nursing or visiting nurse agency. Doylestown piloted the use of an on-staff cardiothoracic transitional care nurse, and now has two such nurses who:
- Round with cardiovascular surgeons to follow patients’ progress and collaborate with the hospital care team
- Set up as many visits as needed—usually two or three, but sometimes many more—to address patients’ needs at home post-discharge and support a smooth recovery
- Act as liaisons between patients and physicians—patients can call with any questions, and talk with their transitional care nurses, who have a deep understanding of their patients as well as the patients’ surgeries and providers
Patients’ health plans are not charged for these visits, which are considered part of the surgeon’s services.
The results saw patient satisfaction increase dramatically, with the readmission rate dropping to 9–12 percent, well below national averages. What’s more, the transitional care program resulted in savings for the health system.
Congratulations to Doylestown Health for reducing hospital readmissions and winning a HAP Achievement Award. Learn more about this effort as well as other 2019 award-winning programs at HAP’s website.
Questions about the HAP Achievement Awards may be directed to HAP Member Services at (717) 561-5359.