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April 16, 2015

Understanding Hospital Ratings: Consider the Source

Andy Carter

The federal government has just started using stars to rate patients’ experience of their hospital c...


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April 02, 2015

Why More Health Coverage Does Not Necessarily Mean Less Uncompensated Care

Andy Carter

Health coverage and uncompensated care are opposing forces, right? As the number of people with cove...


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March 13, 2015

PA History Shows the Wisdom of SB 4 and Nonprofit Tax Exemptions

Andy Carter

The hospital community offers this brief history of related state laws and court actions about nonpr...


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January 22, 2015

Treat Me Like a Person Not a Number—The Total Patient Experience is What Matters

Andy Carter

Health care leaders, some more reluctantly than others, are joining a growing national conversation ...


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November 19, 2014

Availability Does Not Ensure Access: Unlocking Pennsylvanians’ Access to Health Insurance

Guest Blogger

The Affordable Care Act (ACA) has made health insurance available to millions of Americans. But maki...


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October 17, 2014

Two-Way Communication: Let’s get it Right the First Time

Guest Blogger

While in a hospital visiting a friend, I recently had the opportunity to witness a scenario that occ...


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