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Improving Patient Experience

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May 06, 2019

Nurse Workplace Safety in Pennsylvania: Caring for those who care for others

Guest Blogger

I’ve been a nurse, working alongside and leading nurses, throughout my 33 year career. As a pr...


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December 13, 2018

6 Key Facts about Pricing Transparency and the Role of the Hospital Chargemaster

Andy Carter

The federal government seeks to advance transparency around hospital and health care pricing by requ...


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September 27, 2018

5 Key Facts about 2019 Open Enrollment for Pennsylvania’s Health Insurance Marketplace

Jolene Calla

In Pennsylvania, the Affordable Care Act’s health insurance marketplace is more than holding i...


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May 10, 2018

Eight Ways HAP Is Helping Clear the Path toward Health Care’s Future

Andy Carter

We all know health care is changing, with even bigger changes ahead. I described the four most likel...


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April 26, 2018

Future-proofing for Health Care’s Four Alternate Realities

Andy Carter

Within the industry and without, opinion leaders are making sweeping predictions about the future of...


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October 13, 2017

Patient and Family Engagement: Nice to Have—or Strategic Necessity?

Janette Bisbee

For some time now, Medicare has been financially rewarding hospitals for good patient experiences as...


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