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Improving Patient Experience

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May 10, 2018

Eight Ways HAP Is Helping Clear the Path toward Health Care’s Future

Andy Carter

We all know health care is changing, with even bigger changes ahead. I described the four most likel...


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April 26, 2018

Future-proofing for Health Care’s Four Alternate Realities

Andy Carter

Within the industry and without, opinion leaders are making sweeping predictions about the future of...


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October 13, 2017

Patient and Family Engagement: Nice to Have—or Strategic Necessity?

Janette Bisbee

For some time now, Medicare has been financially rewarding hospitals for good patient experiences as...


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August 11, 2017

Tackling the high price of medications in PA: Why target 340B, a program for vulnerable patients and hospitals?

Jolene Calla

Pennsylvanians, like all Americans, are concerned about how much they pay for prescription drugs. Ta...


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December 23, 2016

Are We Ready to Honor the Promise of “Free” Depression Screenings for Teens?

Andy Carter

One in ten Pennsylvania teenagers has suffered from a major depressive episode during the past year&...


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November 28, 2016

Congress and New President Must Approach ACA Repeal and Replace Carefully; Moving Too Quickly Could Be a Disaster

Andy Carter

A few months ago, I wrote an opinion piece “Old System, Old Rules Don’t Apply to New Hea...


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