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Initiatives

Increasing Hospital Transparency, More Information Helps Consumers Make Better Decisions

HAP and its member hospitals are committed to increasing transparency around hospital prices and quality, as well as improving their hospital operations.

Consumers are seeking more information about the cost of their care and the quality of that care so they can make informed decisions. They want hospitals to be open and accountable about how they operate, which may include information about their tax status, executive compensation, and their decisions around mergers or business partnerships with other health care providers.

They also need a similar commitment from other health care stakeholders who are part of the health care delivery system, including insurers, physicians, and other providers. Together, they can help consumers navigate the complex care system, armed with sufficient information to make the best choices about their health care and care for family members.

Improving Hospital–Consumer Financial Communications

As consumers pay more out-of-pocket for health care, they are more involved in making decisions about their medical care. They need and deserve information about their financial responsibility up front. Consumers are seeking financial communications that are clear, easy to understand, and organized.

HAP-member hospitals and health systems are working to ensure consumers have a better understanding of their financial responsibilities, and how to get assistance to meet those responsibilities if needed. This site provides resources for members and consumers.

Resources

Hospital Resources

HFMA Patient-Friendly Billing Recommended Practice
A guide for hospitals to help patients’ prepare for their financial obligations

HFMA Patient-Friendly Billing Resources
A list of patient-friendly billing reports, analysis, tools, case studies, and related information

AHA Achieving Price Transparency for Consumers: A Toolkit for Hospitals
Resource for hospitals to assess their current efforts and learn from case examples and sample price transparency tools

Consumer Resources

HFMA Understanding Healthcare Prices: A Consumer Guide
Guide to help consumers understand where to get answers to their questions about health care prices, compare prices among providers, and manage their out-of-pocket costs. Hospitals are encouraged to share this resource with consumers. Also available in Spanish

Related News

September 01, 2017

CMS updates transparency tool on hospices; HAP’s Care in PA continues to support transparency efforts for PA

The Centers for Medicare & Medicaid Services (CMS) recently updated Hospice Compare, an informational website that allows consumers to learn more about hospice care in their area.


August 23, 2017

Report Identifies Opportunities for Providers to Better Meet Consumer Expectations

Kaufman Hall’s 2017 State of Consumerism in Healthcare, a compilation of online survey responses from 125 organizations, found that health care providers may not be meeting consumer expectations. As increasing out-of-pockets costs force patients to become more educated about their health care, and more sophisticated as consumers about their choices, providers need to make consumer expectations a higher priority.


August 18, 2017

Governor Announces New Leaders for Department of Human Services, Insurance

Governor Wolf has announced that he has nominated Teresa Miller, current Commissioner for the Pennsylvania Insurance Department to serve as Secretary for the Pennsylvania Department of Human Services (DHS), effective August 21.


View all Increasing Transparency News

Related Blogs

October 31, 2016

Advancing a Culture of Mutual Respect: a critical element for a healing environment


April 08, 2016

CMS’ Hospital Star Ratings:


August 15, 2014

Brave Hospitals

Recently, Janette Bisbee, a member of HAP’s Hospital Engagement Network team, delivered a compelling presentation on hospital patient and family engagement efforts. During the presentation, she referred to “brave hospitals”––those entities willing to step out and take risks, accepting the possibility of cultural discomfort, unrest, or even failure.

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