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Initiatives

Increasing Hospital Transparency, More Information Helps Consumers Make Better Decisions

HAP and its member hospitals are committed to increasing transparency around hospital prices and quality, as well as improving their hospital operations.

Consumers are seeking more information about the cost of their care and the quality of that care so they can make informed decisions. They want hospitals to be open and accountable about how they operate, which may include information about their tax status, executive compensation, and their decisions around mergers or business partnerships with other health care providers.

They also need a similar commitment from other health care stakeholders who are part of the health care delivery system, including insurers, physicians, and other providers. Together, they can help consumers navigate the complex care system, armed with sufficient information to make the best choices about their health care and care for family members.

Improving Hospital–Consumer Financial Communications

As consumers pay more out-of-pocket for health care, they are more involved in making decisions about their medical care. They need and deserve information about their financial responsibility up front. Consumers are seeking financial communications that are clear, easy to understand, and organized.

HAP-member hospitals and health systems are working to ensure consumers have a better understanding of their financial responsibilities, and how to get assistance to meet those responsibilities if needed. This site provides resources for members and consumers.

Resources

Hospital Resources

HFMA Patient-Friendly Billing Recommended Practice
A guide for hospitals to help patients’ prepare for their financial obligations

HFMA Patient-Friendly Billing Resources
A list of patient-friendly billing reports, analysis, tools, case studies, and related information

AHA Achieving Price Transparency for Consumers: A Toolkit for Hospitals
Resource for hospitals to assess their current efforts and learn from case examples and sample price transparency tools

Consumer Resources

HFMA Understanding Healthcare Prices: A Consumer Guide
Guide to help consumers understand where to get answers to their questions about health care prices, compare prices among providers, and manage their out-of-pocket costs. Hospitals are encouraged to share this resource with consumers. Also available in Spanish

Related News

April 19, 2017

National Minority Health Month Put Focus on Health Disparities

April is National Minority Health Month, providing an opportunity to raise awareness about the health disparities that continue to affect minority populations. Seventy-two Pennsylvania hospitals and health systems are among the 1,500 across the nation that have pledged to ensure that every person in every community receives high-quality, equitable, and safe care through the American Hospital Association (AHA) #123forEquity Campaign to Eliminate Health Care Disparities.


April 10, 2017

Main Line Health to Participate in National Pursuing Equity Initiative

Main Line Health has agreed to participate in a two-year initiative led by the Institute for Healthcare Improvement aimed at reducing inequities in health and health care access, treatment, and outcomes. 


April 05, 2017

Survey Finds Small Physician Groups Need Help with MACRA Implementation

A new survey commissioned by Healthcare Informatics shows that, despite the slower pacing of the Medicare Access and CHIP Reauthorization Act of 2015 (MACRA), many small physician groups are not fully prepared for its implementation during 2017.


View all Increasing Transparency News

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Advancing a Culture of Mutual Respect: a critical element for a healing environment


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August 15, 2014

Brave Hospitals

Recently, Janette Bisbee, a member of HAP’s Hospital Engagement Network team, delivered a compelling presentation on hospital patient and family engagement efforts. During the presentation, she referred to “brave hospitals”––those entities willing to step out and take risks, accepting the possibility of cultural discomfort, unrest, or even failure.

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