HAP

Login to view your account.

Don't have an account? Click here.

Initiatives

Increasing Hospital Transparency, More Information Helps Consumers Make Better Decisions

HAP and its member hospitals are committed to increasing transparency around hospital prices and quality, as well as improving their hospital operations.

Consumers are seeking more information about the cost of their care and the quality of that care so they can make informed decisions. They want hospitals to be open and accountable about how they operate, which may include information about their tax status, executive compensation, and their decisions around mergers or business partnerships with other health care providers.

They also need a similar commitment from other health care stakeholders who are part of the health care delivery system, including insurers, physicians, and other providers. Together, they can help consumers navigate the complex care system, armed with sufficient information to make the best choices about their health care and care for family members.

Improving Hospital–Consumer Financial Communications

As consumers pay more out-of-pocket for health care, they are more involved in making decisions about their medical care. They need and deserve information about their financial responsibility up front. Consumers are seeking financial communications that are clear, easy to understand, and organized.

HAP-member hospitals and health systems are working to ensure consumers have a better understanding of their financial responsibilities, and how to get assistance to meet those responsibilities if needed. This site provides resources for members and consumers.

Resources

Hospital Resources

HFMA Patient-Friendly Billing Recommended Practice
A guide for hospitals to help patients’ prepare for their financial obligations

HFMA Patient-Friendly Billing Resources
A list of patient-friendly billing reports, analysis, tools, case studies, and related information

AHA Achieving Price Transparency for Consumers: A Toolkit for Hospitals
Resource for hospitals to assess their current efforts and learn from case examples and sample price transparency tools

Consumer Resources

HFMA Understanding Healthcare Prices: A Consumer Guide
Guide to help consumers understand where to get answers to their questions about health care prices, compare prices among providers, and manage their out-of-pocket costs. Hospitals are encouraged to share this resource with consumers. Also available in Spanish

Related News

November 21, 2017

American College of Physicians Highlights the Need for Increased Transparency; HAP’s Care in PA Provides Quality and Price Transparency in Pennsylvania

A recently released report from the American College of Physicians (ACP) recognizes transparency efforts to mend the fragmentation of health care. The report provides recommendations to improve transparency to address cost and quality challenges.


November 17, 2017

Survey Shows the Importance of Pricing Transparency for Both Patients and Providers

New survey results from Accenture indicate that, while only about a quarter of health care providers can provide out-of-pocket cost information to consumers prior to a procedure, 91 percent of patients want the information. In addition, almost half of the consumers surveyed would switch to a different provider in order to get it.


October 31, 2017

Leapfrog Group Issues Report on Hospital Safety

Today, the Leapfrog Group has released its 2017 Hospital Safety Grades report that scores hospitals with letter grades to assess infection prevention and cleanliness, support of “strong health care teams,” and error prevention. The report is one of many quality resources that supply information for health care consumers and patients.


View all Increasing Transparency News

Related Blogs

October 31, 2016

Advancing a Culture of Mutual Respect: a critical element for a healing environment


April 08, 2016

CMS’ Hospital Star Ratings:


August 15, 2014

Brave Hospitals

Recently, Janette Bisbee, a member of HAP’s Hospital Engagement Network team, delivered a compelling presentation on hospital patient and family engagement efforts. During the presentation, she referred to “brave hospitals”––those entities willing to step out and take risks, accepting the possibility of cultural discomfort, unrest, or even failure.

View All Increasing Transparency Blogs

Learn

There are no events for this issue.

See all Increasing Transparency events
« Close