HAP

Login to view your account.

Don't have an account? Click here.

Event Details

Person and Family Engagement: How Do We Get There From Here? Tackling 5 PFE Metrics to Improve the Value of Patient Care

Register Print

Dates: June 4, 2018 - 9 a.m. to 4 p.m. (eastern)

Location: Sheraton Harrisburg Hershey Hotel

Registration Deadline: May 28, 2018

HAP’s Hospital Improvement Innovation Network (HIIN) is sponsoring this state-wide Person and Family Engagement (PFE) and Culture of Safety (COS) conference.

This educational acitivity is jointly provided by AXIS Medical Education and HAP.

Program Overview

This conference will provide strategies, illustrations, and resources to implement and maintain a culture of Person and Family Engagement (PFE) by emphasizing operationalization of five PFE Metrics in order to assist hospitals to provide safe, high quality, patient-centric care that increases patient satisfaction while improving quality of care and payment and delivery models.

Program Objectives

  • List five CMS PFE patient-specific metrics to address patient priorities in health care
  • Outline how outcomes and evaluation methods demonstrate how PFE influences patient safety while impacting hospital value-based care
  • Demonstrate skills and engage in peer-to-peer learning to support PFE implementation activities in the acute care setting
  • Define strategies to engage patients and families in organizational processes

Agenda

  8:30 a.m.     Registration

  9:00 a.m.     Welcome and Opening Remarks

  • Michael J. Consuelos, MD, MBA, Senior Vice President, Clinical Integration, The Hospital and Healthsystem Association of Pennsylvania 

  9:10 a.m.     Fallen: A Transdisciplinary Tale of Disturbance and Recovery

  • Nalini M. Nadkarni, PhD, Professor of Biology, University of Utah

  9:50 a.m.     The ‘5’ PFE Metrics: What, How, and Why 

  • Lee Thompson, Health & Social Development, American Institutes for Research

10:20 a.m.     Break

10:30 a.m.     Metric #1: Pre-admission Checklist and Patient Communication Using Health Literacy Techniques 

  • Lee Thompson, Health & Social Development, American Institutes for Research
  • James David Plumb, MD, MPH, Professor, Family and Community Medicine, Vice Chair, Community Medicine, Co-Director, Center for Urban Health, Jefferson University and Hospital
  • Rickie Brawer, PhD, MPH, MCHES, Associate Director, Family and Community Medicine, Vice Chair, Department of Family and Community Medicine, Jefferson University, Sidney Kimmel Medical College

11:20 a.m.     Break

11:30 a.m.     Metric #2: Develop a Strategy to Manage Difficult Conversations during Physician Rounds and Nurse Bedside Shift Report 

  • Ellen S Deutsch, MD, MS, FACS, FAAP, CPPS, Medical Director, Pennsylvania Patient Safety Authority, Adjunct Associate Professor Anesthesiology and Critical Care, University of Pennsylvania Perelman School of Medicine, Senior Scientist, Department of Anesthesiology and Critical Care Medicine, Children’s Hospital of Philadelphia 

12:10 p.m.     Lunch

12:50 p.m.     PFE4ME: Helping the Patient and Family Navigate the Health Care System Using Smart Phone Technology

  • Graycen Hunt, Clinical Data Analyst, Quality Initiatives, The Hospital and Healthsystem Association of Pennsylvania

  1:00 p.m.     Metric #3: Who is Driving Person and Family Engagement in the Acute Care Hospital Setting?

  • Janette Bisbee, MSN, RN-BC, NHA, Education/Project Manager, Quality Initiatives, The Hospital and Healthsystem Association of Pennsylvania
  • Megan Shetterly, RN, MS, CPPS, Senior Patient Safety Liaison, Pennsylvania Patient Safety Authority

  1:30 p.m.     Metric #4: Challenges, Achievements, and Lessons Learned in Development and Implementation of the Patient and Family Advisory Council (PFAC)

  • Delinda Pendleton, RN, MSN, CPHQ, Director, Strategic Clinical Initiatives, Fox Chase Cancer Center
  • Kim Hagerich, BS, BA, Member, Board of Directors, Fox Chase Cancer Center
  • Saundra Jones, BA, RTR, Manager of Patient Experience, UPMC St. Margaret
  • Richard Wallace, BS, CT, MR, Director of Imaging Services, UPMC St. Margaret
  • Darla Hardy, MHA, MSN, RN, NE-BC, Chief Nursing Officer/Patient Safety Officer, UMPC Susquehanna Health Lock Haven Hospital
  • Aimee M. Aranguren, MS, CCC-SLP, Senior Speech-Language Pathologist, Magee Rehabilitation Hospital 

  2:10 p.m. Break

  2:20 p.m.     Metric #5: An Invitation into the Board Room. How Hospitals Bring the Patient Voice to the Decision Makers

  • Sam Friede, MBA, FACHE, Assistant Professor, University of Pittsburgh, Member, HAP PFE Advisory Council
  • Delinda Pendleton, RN, MSN, CPHQ, Director Strategic Clinical Initiatives, Fox Chase Cancer Center
  • Kim Hagerich, BS, BA, Member, Board of Directors, Fox Chase Cancer Center
  • Anne Marie Richards, Patient and Family Services Program Coordinator, The Children’s Hospital of Philadelphia
  • Amy Kratchman, BA, Family Consultant and Advisory Council Member, The Children’s Hospital of Philadelphia

  3:00 p.m.     Break

  3:10 p.m.     Harnessing the VALUE of Person and Family Engagement  

  • Greg F. Burke, MD, FACP, Chief Patient Experience Officer, Geisinger Health

  3:50 p.m.     Closing Remarks

  • Lisa Lesko, BSN, RN, Director, Quality Initiatives, The Hospital and Healthsystem Association of Pennsylvania

  4:00 p.m.     Adjournment

Registration Information

Doors open at 8 a.m. the day of the program.

Although this program is offered at NO COST, you must register to attend. This will be a green event. In order to minimize the environmental cost of publishing, a link to presentations will be sent to all registrants prior to the program. 

Registration deadline is May 28, 2018.

Overnight Accommodations

A limited block of rooms has been reserved at the Sheraton Harrisburg Hershey Hotel for the night of June 3. In order to guarantee a room at the hotel, you must make reservations by no later than 5 p.m. on Saturday, May 12. After this time, reservations will be accepted on a space available, rate available basis, and you may not be guaranteed the group room rate of $121 per room, per night (single or double occupancy), plus taxes. Please call the hotel directly at 800-325-3535 for overnight accommodations and specify that you are attending a HAP event.

Continuing Education Credits

Continuing education contact hours will be available for this activity. 

Who Should Attend

Hospitals are encouraged to convene a multidisciplinary team for participation which includes executive leaders (chief executive officers, chief medical officers, chief operating officers, chief nursing officers), directors and managers, person centered care leaders, social services and chaplaincy, direct care providers, PFAC members, patients, family members, and anyone with an interest in accelerating the implementation of PFE activities in the acute care hospital setting.

Questions

For registration information, or if you need special accommodations, please contact Marty Kenyon at (717) 561-5382.

 

1076