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Event Details

Person and Family Engagement: How Do We Get There From Here? Tackling 5 PFE Metrics to Improve the Value of Patient Care

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Dates: June 4, 2018 - 9 a.m. to 4 p.m. (eastern)

Location: Sheraton Harrisburg Hershey Hotel

Registration Deadline: June 01, 2018

Online registration for this program has closed. Please contact HAP Education Services at (717) 561-5270, if you would like to register for this event.

HAP’s Hospital Improvement Innovation Network (HIIN) is sponsoring this state-wide Person and Family Engagement (PFE) and Culture of Safety (COS) conference.

This educational activity is jointly provided by AXIS Medical Education and HAP.

Program Overview

This conference will provide strategies, illustrations, and resources to implement and maintain a culture of Person and Family Engagement (PFE) by emphasizing operationalization of 5 PFE Metrics in order to assist hospitals to provide safe, high quality, patient-centric care that increases patient satisfaction while improving quality of care and payment and delivery models.

Program Objectives

  • List five CMS PFE patient-specific metrics to address patient priorities in health care
  • Outline how outcomes and evaluation methods demonstrate how PFE influences patient safety while impacting hospital value-based care
  • Demonstrate skills and engage in peer-to-peer learning to support PFE implementation activities in the acute care setting
  • Define strategies to engage patients and families in organizational processes

Agenda

  8:30 a.m.     Registration

  9:00 a.m.     Welcome and Opening Remarks

  • Michael J. Consuelos, MD, MBA, Senior Vice President, Clinical Integration, The Hospital and Healthsystem Association of Pennsylvania 

  9:10 a.m.     Fallen: A Transdisciplinary Tale of Disturbance and Recovery

  • Nalini M. Nadkarni, PhD, Professor of Biology, University of Utah

  9:50 a.m.     The ‘5’ PFE Metrics: What, How, and Why 

  • Lee Thompson, Health & Social Development, American Institutes for Research

10:20 a.m.     Break

10:30 a.m.     Metric #1: Pre-admission Checklist and Patient Communication Using Health Literacy Techniques 

  • Lee Thompson, Health & Social Development, American Institutes for Research
  • James David Plumb, MD, MPH, Professor, Family and Community Medicine, Vice Chair, Community Medicine, Co-Director, Center for Urban Health, Jefferson University and Hospital
  • Rickie Brawer, PhD, MPH, MCHES, Co-Director of the Center for Urban Health and Assistant Professor – Department of Family and Community Medicine, Jefferson University and Hospital

11:20 a.m.     Break

11:30 a.m.     Metric #2: Develop a Strategy to Manage Difficult Conversations during Physician Rounds and Nurse Bedside Shift Report 

  • Ellen S Deutsch, MD, MS, FACS, FAAP, CPPS, Medical Director, Pennsylvania Patient Safety Authority, Adjunct Associate Professor Anesthesiology and Critical Care, University of Pennsylvania Perelman School of Medicine, Senior Scientist, Department of Anesthesiology and Critical Care Medicine, Children’s Hospital of Philadelphia 

12:10 p.m.     Lunch

12:50 p.m.     PFE4ME: Helping the Patient and Family Navigate the Health Care System Using Smart Phone Technology

  • Graycen Hunt, Clinical Data Analyst, Quality Initiatives, The Hospital and Healthsystem Association of Pennsylvania

  1:00 p.m.     Metric #3: Who is Driving Person and Family Engagement in the Acute Care Hospital Setting?

  • Janette Bisbee, MSN, RN-BC, NHA, Education/Project Manager, Quality Initiatives, The Hospital and Healthsystem Association of Pennsylvania
  • Megan Shetterly, RN, MS, CPPS, Senior Patient Safety Liaison, Pennsylvania Patient Safety Authority

  1:30 p.m.     Metric #4: Challenges, Achievements, and Lessons Learned in Development and Implementation of the Patient and Family Advisory Council (PFAC)

  • Delinda Pendleton, RN, MSN, CPHQ, Director, Strategic Clinical Initiatives, Fox Chase Cancer Center
  • Kim Hagerich, BS, BA, Member, Board of Directors, Fox Chase Cancer Center
  • Saundra Jones, BA, RTR, Manager of Patient Experience, UPMC St. Margaret
  • Richard Wallace, BS, CT, MR, Director of Imaging Services, UPMC St. Margaret
  • Darla Hardy, MHA, MSN, RN, NE-BC, Chief Nursing Officer/Patient Safety Officer, UMPC Susquehanna Health Lock Haven Hospital
  • Aimee M. Aranguren, MS, CCC-SLP, Senior Speech-Language Pathologist, Magee Rehabilitation Hospital 
  • Brad and Vickie Arnold, Advisory Council Members, Magee Rehabilitation Hospital

  2:10 p.m. Break

  2:20 p.m.     Metric #5: An Invitation into the Board Room. How Hospitals Bring the Patient Voice to the Decision Makers

  • Sam Friede, MBA, FACHE, Assistant Professor, University of Pittsburgh, Member, HAP PFE Advisory Council
  • Delinda Pendleton, RN, MSN, CPHQ, Director Strategic Clinical Initiatives, Fox Chase Cancer Center
  • Kim Hagerich, BS, BA, Member, Board of Directors, Fox Chase Cancer Center
  • Amy Kratchman, BA, Family Consultant and Advisory Council Member, The Children’s Hospital of Philadelphia

  3:00 p.m.     Break

  3:10 p.m.     Harnessing the VALUE of Person and Family Engagement  

  • Greg F. Burke, MD, FACP, Chief Patient Experience Officer, Geisinger Health

  3:50 p.m.     Closing Remarks

  • Lisa Lesko, BSN, RN, Director, Quality Initiatives, The Hospital and Healthsystem Association of Pennsylvania

  4:00 p.m.     Adjournment

Registration Information

Doors open at 8 a.m. the day of the program.

Although this program is offered at NO COST, you must register to attend. This will be a green event. In order to minimize the environmental cost of publishing, a link to presentations will be sent to all registrants prior to the program. 

Registration deadline is June 1, 2018.

Overnight Accommodations

A limited block of rooms has been reserved at the Sheraton Harrisburg Hershey Hotel for the night of June 3. In order to guarantee a room at the hotel, you must make reservations by no later than 5 p.m. on Friday, May 18. After this time, reservations will be accepted on a space available, rate available basis, and you may not be guaranteed the group room rate of $121 per room, per night (single or double occupancy), plus taxes. Please call the hotel directly at 800-325-3535 for overnight accommodations and specify that you are attending a HAP event.

Continuing Education Credits

Accreditation Statement

In support of improving patient care, this activity has been planned and implemented by AXIS Medical Education and The Hospital & Healthsystem Association of PA. AXIS Medical Education is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

Credit Designation for Physicians

AXIS Medical Education designates this live activity for a maximum of 5.0 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Credit Designation for Pharmacists

This knowledge-based activity is approved for 5.0 contact hours of continuing pharmacy education credit JA4008106-9999-18-032-L04-P.

Credit Designation for Nursing

AXIS Medical Education designates this continuing nursing education activity for 5.0 contact hours.

Learners are advised that accredited status does not imply endorsement by the provider or ANCC of any commercial products displayed in conjunction with an activity.

Certified Professional in Healthcare Quality

This program has been approved by the National Association for Healthcare Quality for 5 continuing educaiton credits.

Healthcare Executives (ACHE Qualified)

ACHE Qualified Education credit must be related to healthcare management (i.e., it cannot be clinical, inspirational, or specific to the sponsoring organization). It can be earned through educational programs conducted or sponsored by any organization qualified to provide education programming in healthcare management. Programs may be sponsored by ACHE, chapters, or other qualified sources, whether the programming is face-to-face or distance offerings (webinars, online seminars, self-study courses, etc.). You will receive a certificate of completion for 5.0 hours.

AXIS Contact Information

For information about the accreditation of this program please contact AXIS at info@axismeded.org.

Disclosure of Conflicts of Interest

AXIS Medical Education requires instructors, planners, managers, and other individuals and their spouse/life partner who are in a position to control the content of this activity to disclose any real or apparent conflict of interest they may have as related to the content of this activity. All identified conflicts of interest are thoroughly vetted by AXIS for fair balance, scientific objectivity of studies mentioned in the materials or used as the basis for content, and appropriateness of patient care recommendations.

The faculty reported the following financial relationships or relationships they or their spouse/life partner have with commercial interests related to the content of this continuing education activity:

Name of Faculty or Presenter Reported Financial Realtionship
Nalini M. Nadkarni, PhD Nothing to disclose
Lee Thompson Nothing to disclose
James David Plumb, MD, MPH Nothing to disclose
Rickie Brawer, PhD, MPH, MCHES Nothing to disclose
Ellen S Deutsch, MD, MS, FACS, FAAP, CPPS Nothing to disclose
Graycen Hunt Nothing to disclose
Janette Bisbee, MSN, RN-BC, NHA Nothing to disclose
Megan Shetterly, RN, MS, CPPS Nothing to disclose
Delinda Pendleton, RN, MSN, CPHQ Nothing to disclose
Kim Hagerich, BS, BA Nothing to disclose
Saundra Jones, BA, RTR Nothing to disclose
Richard Wallace, BS, CT, MR Nothing to disclose
Darla Hardy, MHA, MSN, RN, NE-BC Nothing to disclose
Aimee M. Aranguren, MS, CCC-SLP Nothing to disclose
Sam Friede, MBA, FACHE Nothing to disclose
Amy Kratchman Northing to disclose
Greg F. Burke, MD, FACP Nothing to disclose
   

 

The planners and managers reported the following financial relationships or relationships they or their spouse/life partner have with commercial interests related to the content of this continuing education activity:

Dee Morgillo, MEd, MT(ASCP), CHCP Nothing to disclose
Ronald Viggiani, MD Nothing to disclose
Holly M. Hampe, D.Sc., RN, MHA, MRM Nothing to disclose
Janette Bisbee, MSN, RN-BC, NHA Nothing to disclose
Ellen Deutsch Nothing to disclose
Megan Shetterly, RN, MS, CPPS Nothing to disclose
Marty Kenyon Nothing to disclose

Disclaimer

Participants have an implied responsibility to use the newly acquired information to enhance patient outcomes and their own professional development. The information presented in this activity is not meant to serve as a guideline for patient management. Any procedures, medications, or other courses of diagnosis or treatment discussed in this activity should not be used by clinicians without evaluation of patient conditions and possible contraindications on dangers in use, review of any applicable manufacturer’s product information, and comparison with recommendations of other authorities.

Requirements for credit:

  • Attend/participate in the educational activity and review all course materials.
  • Complete the CE Declaration form online by 11:59 pm ET July 13, 2018. Instructions will be provided. If you do not enter the online portal by the above date, you will not be able to retrieve your statement of participation.
  • Upon successful completion of the online form, your statement of completion will be presented to you to print. Pharmacists: your record will be automatically uploaded to CPE Monitor.

Who Should Attend

Hospitals are encouraged to convene a multidisciplinary team for participation which includes executive leaders (chief executive officers, chief medical officers, chief operating officers, chief nursing officers), directors and managers, person centered care leaders, social services and chaplaincy, direct care providers, PFAC members, patients, family members, and anyone with an interest in accelerating the implementation of PFE activities in the acute care hospital setting.

Questions

For registration information, or if you need special accommodations, please contact Marty Kenyon at (717) 561-5382.

 

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