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Event Details

2017 Patient Safety & Quality Symposium


Dates: October 9-10, 2017

Location: Lancaster Marriott

Registration Deadline: October 02, 2017

Online registration for this program has closed. Please contact HAP Education Services at (717) 561-5270, if you would like to register for this event.

HAP’s 2017 Patient Safety & Quality Symposium provides the setting for health care leaders to discuss the opportunities and challenges for the future; network and learn from each other; and celebrate the diversity and scope of Pennsylvania hospitals’ accomplishments.

Program Overview

This year’s theme—Committed to Caring—focuses on combining clinical, structural, and financial integration; improving population health and lowering costs by improving the work life of health care providers; and strengthening patient engagement. Sessions will examine processes that result in more leadership and staff accountability, and will teach you the steps to immediately adopt these practices at your organization.

Nine breakout sessions presented by your colleagues from HAP member hospitals and health systems will allow you to maximize your learning experience and attend the sessions that are of special interest to you!


Silver Sponsors

UPMC Health Plan Logo


Bronze Sponsors

Learning Objectives

  • Review the evidence correlating positive patient experiences with quality and safety
  • Describe individual peer-to-peer accountability and effective communication techniques
  • Analyze the effects likely to have an impact on individuals, employers, and health care providers as a result of the Affordable Care Act
  • Implement a two-step program that will empower you to handle your stressors with less distress and enhance your physical, emotional, and mental well-being 




10:30 a.m. – 11:45 a.m.    Pressure Injury Reporting in Pennsylvania: Preparing to Implement the New Reporting Requirements under the Medical Care Availability and Reduction of Error Act

                                          Arlene G. Seid, MD, MPH, FACPM, CMQ, Pennsylvania Department of Health

                                          Kristen Bishop, MSN, RN, NE-BC, OCN, Pennsylvania Department of Health

                                          Theresa V. Arnold, DPM, Pennsylvania Patient Safety Authority

                                          Melanie A. Motts, M.ED, BSN, RN, CPPS, Pennsylvania Patient Authority

                                          Michele Feil, Pennsylvania Patient Safety Authority

Based on inconsistencies identified in the data collected by the Pennsylvania Patient Safety Authority (PSA) and the Pennsylvania Department of Health (DOH), a multidisciplinary workgroup, representing key stakeholders, collaborated to develop consistent and clear standards for reporting pressure injuries under MCARE.

Representatives from PSA and DOH will present an overview of the guidance document and how it will help acute health care facilities in the commonwealth make determinations about whether pressure injuries meet the statutory definitions of Serious Events or Incidents as defined in section 302 of the MCARE Act. Beginning January 1, 2018, health care facilities may rely on the final guidance as the standard for reporting pressure injuries in Pennsylvania.

This FREE pre-conference session will also introduce and preview:

  • Modifications made to the Pennsylvania Patient Safety Reporting System to support implementation of the standards
  • Online education program developed to inform and guide patient safety officers, facility staff, and other stakeholders of these changes

12:00 p.m. –   1:15 p.m.   Symposium Registration (Lunch on your own)

  1:15 p.m. –   1:20 p.m.    Welcome and Opening Remarks

Michael J. Consuelos, MD, MBA, Senior Vice President, Clinical Integration, The Hospital and Healthsystem Association of Pennsylvania

  1:20 p.m. –   2:20 p.m.    On Erring and Caring: Accelerating Freedom from Harm

Patricia McGaffigan, Chief Operating Officer and Senior Vice President of Programs, National Patient Safety Foundation

  2:20 p.m. –   2:30 p.m.    Break

  2:30 p.m. –   4:00 p.m.    Overcoming the Culture of Silence:  Why your staff won't speak up, why you should care, and what to do about it

Captain Steve Harden, Chairman and CEO, LifeWings Partners LLC, Memphis, TN

  4:00 p.m. –   4:10 p.m.    Break

  4:10 p.m. –   5:00 p.m.    What Is Next for the Affordable Care Act: Issues and Options for Providers, Payers and Consumers

Cathy Livingston, Partner, Jones Day, Washington D.C.

  5:00 p.m. –   6:30 p.m.    Welcome Reception with Sponsors and Poster Presentations


  7:30 a.m. –   8:15 a.m.    Light Continental Breakfast and Networking

  8:15 a.m. –   9:15 a.m.    BREAKOUT SESSIONS #1

To C the Diff or Not to C the Diff—Best Practices in Reducing CDI

  • Joy M. Peters, DNP, RN, MSN, MBA, NEA-BC, Jefferson Hospital/Allegheny Health Network
  • Cindie J. Andrews, BS, RN, Jefferson Hospital/Allegheny Health Network
  • Chas Hoffmann, PharmD, BCPS, Jefferson Hospital/Allegheny Health Network

Leader & Resident Collaborative to Reduce Disparity in Medication Communication

  • Catherine Harme, MPH, MSN, RN, NEA-BC, CPXP, Main Line Health
  • Barbara Wadsworth, DNP, RN, MBA, FACHE, FAAN, NEA – BC, Main Line Health

Driving Sustainable Change in Hand Hygiene—The Problem We Only THINK We Solved

  • Paul Alper, BA, Vice President Patient Safety Strategy, DebMed, Chairman, EHCO - The Electronic Hand Hygiene Compliance Organization
    *non-certified session

  9:15 a.m. –   9:45 a.m.    Break

  9:45 a.m. – 10:45 a.m.    BREAKOUT SESSIONS #2

Closing the Gaps: An Integrated Care Model

  • Jodi Serrapere, MSN RN, CCRN-K, West Penn Hospital
  • Jennifer Davis, PharmD, MBA, Allegheny Health Network - West Penn
  • Brian Johnson, MD, Allegheny Health Network

Hospital The Missing Link? Engaging front line physician leaders to implement quality improvement strategies to transform bedside patient care

  • Shelly McGonigal, DNP, RN, Allegheny Health Network, Allegheny General Hospital
  • J. Christopher Post, MD, PhD, MSS, FACS, Allegheny Health Network, Allegheny General Hospital

Safety: Are humans the problem or can you help them be the solution?

  • Ellen S. Deutsch, MD, MS, FACS, FAAP, CPPS, Pennsylvania Patient Safety Authority

10:45 a.m. – 11:00 a.m.    Break

11:00 a.m. – 12:00 p.m.    BREAKOUT SESSIONS #3

Leading Change in an LMS World—Engaging Staff and Driving Performance

  • Wendy S Fitts, MHA, BSN, RN, CPHQ, LSSBB, Lancaster General Health

Electronic Whiteboards: Enhancing the Patient Experience

  • Kimberly Sargent, BSN, MSN, NE-BC, St. Luke's University Health Network
  • Andrew Hoffman, Medi+Sign

Bone Marrow Transplant Unit: Culture Change to Meet and Sustain Unprecedented Central line-Associated Bloodstream Infection Rates

  • Marissa McMeen, MPH, MLS (ASCP), CIC, Thomas Jefferson University Hospital
  • Jessica Radicke, RN, BSN, OCN, Thomas Jefferson University Hospital
  • Donna Miller, RN, MSN, Thomas Jefferson University Hospital

12:00 p.m. –   1:45 p.m.    Group Luncheon and Speaker

The New Payer on the Block: Understanding What Makes Today’s Health Care Consumer Tick

Ryan Donohue, Corporate Director of Program Development,National Research Corporation

  1:45 p.m. –   1:55 p.m.    Break

  1:55 p.m. –   3:10 p.m.    Resilience—the Key to Managing Change

Debbie Fuehrer, MA, LPCC, Mind Body Medicine Coordinator, Mayo Clinic 

  3:10 p.m. –   3:15 p.m.    Closing Remarks

Registration Information

REGISTRATION FEE* (includes morning and afternoon breaks, evening welcome reception, group luncheon on Thursday, and access to online handout materials)

$349 per person—HAP member hospitals and health systems

$299 per person—if registering THREE OR MORE persons from the same member hospital**

** Registrations must be received at the same time for discount to apply.

$499 per person—non-HAP member rate

*Payment of fee required by date of program. 


Early registration is encouraged since space is limited.  


Registrants are responsible for the full fee if cancellations are received after September 22. There is a $50 administrative fee on all cancellations. Cancellations must be received in writing.

No refunds will be issued for no-shows. Substitutions are permitted.

Continuing Education Credits

Preconference offers 1.25 contact hours for physicians, nurses and certified professionals in healthcare quality.

The main conference offers 8.5 contact hours for physicians, pharmacists, nurses and certified professionals in health care quality.

Accreditation Statement

In support of improving patient care, this activity has been planned and implemented by AXIS Medical Education and The Hospital and Healthsystem Association of Pennsylvania.  AXIS Medical Education is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

Credit Designation for Physicians

AXIS Medical Education designates this live activity for a maximum of 9.75 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Credit Designation for Pharmacists

This application-based activity is approved for 8.5 contact hours of continuing pharmacy education credit (UAN 0592-9999-17-036-L05-P).

Credit Designation for Nursing

AXIS Medical Education designates this continuing nursing education activity for 9.75 contact hours.

Learners are advised that accredited status does not imply endorsement by the provider or ANCC of any commercial products displayed in conjunction with an activity.

Quality Professionals

This program is pending approval by the National Association for Healthcare Quality (NAHQ) to provide CPHQ CE credit.

AXIS Contact Information

For information about the accreditation of this program please contact AXIS at 954-281-7524 or info@axismeded.org.

Disclosure of Conflicts of Interest

AXIS Medical Education requires instructors, planners, managers and other individuals and their spouse/life partner who are in a position to control the content of this activity to disclose any real or apparent conflict of interest they may have as related to the content of this activity. All identified conflicts of interest are thoroughly vetted by AXIS for fair balance, scientific objectivity of studies mentioned in the materials or used as the basis for content, and appropriateness of patient care recommendations.

The faculty reported the following financial relationships or relationships they or their spouse/life partner have with commercial interests related to the content of this continuing education activity:

Name of Faculty or Presenter Reported Financial Realtionship
Arlene G. Seid, MD, MPH, FACPM, CMQ Pending
Kristen Bishop, MSN, RN, NE-BC, OC N  Pending
Theresa V. Arnold, DPM Nothing to disclose
Melanie A. Motts, M.ED, BSN, RN, CPPS Nothing to disclose
Michelle Feil Nothing to disclose
Patricia McGaffigan Nothing to disclose
Captain Steve Harden Nothing to disclose
Cathy Livingston Nothing to disclose
Joy M. Peters Nothing to disclose
Cindie J. Andrews, BS, RN Nothing to disclose
Chas Hoffmann, PharmD, BCPS Nothing to disclose
Catherine Harmer, MPH, MSN, RN, NEA-BC, CPXP Pending
Barbara Wadsworth, DNP, RN, MBA, FACHE, FAAN, NEA – BC Nothing to disclose
Jodi Serrapere, MSN RN, CCRN-K Nothing to disclose
Jennifer Davis, PharmD, MBA Nothing to disclose
Brian Johnson, MD Nothing to disclose
Shelly McGonigal, DNP, RN Nothing to disclose
J. Christopher Post, MD, PhD, MSS, FACS Pending
Ellen S. Deutsch, MD, MS, FACS, FAAP, CPPS Nothing to disclose
Wendy S. Fitts, MHA, BSN, RN, CPHQ, LSSBB Nothing to disclose
Kimberly Sargent, BSN, MSN, NE-BC Speaker Bureau: Premier, Inc.
Andrew Hoffman Nothing to disclose
Marissa McMeen, MPH, MLS (ASCP), CIC Nothing to disclose
Jessica Radicke, RN, BSN, OCN Nothing to disclose
Donna Miller, RN, HSN Nothing to disclose
Ryan Donohue Nothing to disclose
Debbie, Fuehrer, MA, LPCC Nothing to disclose


The planners and managers reported the following financial relationships or relationships they or their spouse/life partner have with commercial interests related to the content of this continuing education activity:

Name of Planner/Manager Reported Financial Relationship
Michael Consuelos, MD Speakers Bureau: AHA, Optum
Christina Hunt, MBA, HCM, MSN Nothing to disclose
Lisa Lesko Nothing to disclose
Dee Morgillo, MEd, MT(ASCP), CHCP Nothing to disclose
Steve Mrozowski Nothing to disclose
Jill Keller-Reyka RN, MSN, CPHQ, CPPS Nothing to disclose
Marci Ruediger Nothing to disclose
Annette Sanders Nothing to disclose
Robert Shipp, III Nothing to disclose
Ronald Viggiani, MD Nothing to disclose
Linda Waddell RN MSN CPPS CJCP Nothing to disclose
Pat Witek, MPH, CPHQ Nothing to disclose



Participants have an implied responsibility to use the newly acquired information to enhance patient outcomes and their own professional development. The information presented in this activity is not meant to serve as a guideline for patient management. Any procedures, medications, or other courses of diagnosis or treatment discussed in this activity should not be used by clinicians without evaluation of patient conditions and possible contraindications on dangers in use, review of any applicable manufacturer’s product information, and comparison with recommendations of other authorities.

Disclosure of Unlabeled Use

This educational activity may contain discussion of published and/or investigational uses of agents that are not indicated by the FDA. The planners of this activity do not recommend the use of any agent outside of the labeled indications.

The opinions expressed in the educational activity are those of the faculty and do not necessarily represent the views of the planners. Please refer to the official prescribing information for each product for discussion of approved indications, contraindications, and warnings.

Americans with Disabilities Act

In compliance with the Americans with Disabilities Act, we will make every reasonable effort to accommodate your request. For any special requests, please contact Marty Kenyon at [717-561-5382 before the meeting dates.

Requirements for credit:  

  • Attend/participate in the educational activity and review all course materials. 
  • Complete the CE Declaration form online by 11:59 p.m. ET, November 10, 2017. Instructions will be provided. If you do not enter the online portal by the above date, you will not be able to retrieve your statement of participation.
  • Upon successful completion of the online form, your statement of completion will be presented to you to print. Pharmacists: your record will be automatically uploaded to CPE Monitor.


Overnight Accommodations

HAP has reserved a limited block of rooms at the Lancaster Marriott for the evenings of Sunday, October 8, and Monday, October 9. Please call the hotel directly by 5 p.m. on Sunday, September 17, at (888) 850-6146 for overnight accommodations, and reference “PSQPSQA” to access the special rate of $139.00 (single/double/triple/quad), plus applicable occupancy and state taxes. After 5 p.m. on September 17, reservations will be accepted on a space and rate availability basis, and the special rate cannot be guaranteed. You may also wish to make your reservation online at the Lancaster Marriott's website.

PARKING:  Parking fees are not included in the overnight room rate, and must be paid separately upon departure. Parking is available in the Penn Square Parking Garage (38 S. Duke Street) adjacent to the hotel. HAP will provide discounted parking tickets to symposium attendees. Please stop by the HAP registration desk to obtain your discounted parking ticket. If you are an overnight guest, you will receive your discounted parking voucher from front desk staff upon check-in. Without the discounted parking ticket, current on-site parking fees are $2.00 hourly, up to $18.00 daily. Valet parking is available in front of the hotel at a cost of $30.00 daily. Fees are subject to change without notice.  

Click here for a downtown map and information about additional parking locations in the city of Lancaster.  


For registration information, or if you need special accommodations, please contact HAP Education Services at (717) 561-5270.


To download the brochure, click here.

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