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Event Details

2017 Patient Safety & Quality Symposium

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Dates: October 9-10, 2017

Location: Lancaster Marriott

Registration Deadline: October 02, 2017

HAP’s 2017 Patient Safety & Quality Symposium provides the setting for health care leaders to discuss the opportunities and challenges for the future; network and learn from each other; and celebrate the diversity and scope of Pennsylvania hospitals’ accomplishments.

Program Overview

This year’s theme—Committed to Caring—focuses on combining clinical, structural, and financial integration; improving population health and lowering costs by improving the work life of health care providers; and strengthening patient engagement. Sessions will examine processes that result in more leadership and staff accountability, and will teach you the steps to immediately adopt these practices at your organization.

Nine breakout sessions presented by your colleagues from HAP member hospitals and health systems will allow you to maximize your learning experience and attend the sessions that are of special interest to you!

This educational activity is jointly provided by AXIS Medical Education and The Hospital and Healthsystem Association of Pennsylvania.

Learning Objectives

  • Review the evidence correlating positive patient experiences with quality and safety
  • Describe individual peer-to-peer accountability and effective communication techniques
  • Analyze the effects likely to have an impact on individuals, employers, and health care providers as a result of the Affordable Care Act
  • Implement a two-step program that will empower you to handle your stressors with less distress and enhance your physical, emotional, and mental well-being 




10:30 a.m. – 11:45 a.m.    Pressure Injury Reporting in Pennsylvania: Preparing to Implement the New Reporting Requirements under the Medical Care Availability and Reduction of Error Act

Who are the speakers for this session?

Based on inconsistencies identified in the data collected by the Pennsylvania Patient Safety Authority (PSA) and the Pennsylvania Department of Health (DOH), a multidisciplinary workgroup, representing key stakeholders, collaborated to develop consistent and clear standards for reporting pressure injuries under MCARE.

Representatives from PSA and DOH will present an overview of the guidance document and how it will help acute health care facilities in the commonwealth make determinations about whether pressure injuries meet the statutory definitions of Serious Events or Incidents as defined in section 302 of the MCARE Act. Beginning January 1, 2018, health care facilities may rely on the final guidance as the standard for reporting pressure injuries in Pennsylvania.

This FREE pre-conference session will also introduce and preview:

  • Modifications made to the Pennsylvania Patient Safety Reporting System to support implementation of the standards
  • Online education program developed to inform and guide patient safety officers, facility staff, and other stakeholders of these changes

  1:00 p.m. –   1:15 p.m.   Symposium Registration (Lunch on your own)

  1:15 p.m. –   1:20 p.m.    Welcome and Opening Remarks

Michael J. Consuelos, MD, MBA, Senior Vice President, Clinical Integration, The Hospital and Healthsystem Association of Pennsylvania

  1:20 p.m. –   2:20 p.m.    On Erring and Caring: Accelerating Freedom from Harm

Patricia McGaffigan, Chief Operating Officer and Senior Vice President of Programs, National Patient Safety Foundation

  2:20 p.m. –   2:30 p.m.    Break

  2:30 p.m. –   4:00 p.m.    Overcoming the Culture of Silence:  Why your staff won't speak up, why you should care, and what to do about it

Captain Steve Harden, Chairman and CEO, LifeWings Partners LLC, Memphis, TN

  4:00 p.m. –   4:10 p.m.    Break

  4:10 p.m. –   5:00 p.m.    What Is Next for the Affordable Care Act: Issues and Options for Providers, Payers and Consumers

Cathy Livingston, Partner, Jones Day, Washington D.C.

  5:00 p.m. –   6:30 p.m.    Welcome Reception with Sponsors and Poster Presentations


  7:30 a.m. –   8:15 a.m.    Light Continental Breakfast and Networking

  8:15 a.m. –   9:15 a.m.    BREAKOUT SESSIONS #1

To C the Diff or not to C the Diff—Best Practices in Reducing CDI

  • Joy M. Peters, Jefferson Hospital/Allegheny Health Network
  • Cindie J. Andrews, BS, RN, Jefferson Hospital
  • Chas Hoffmann, PharmD, BCPS, Jefferson Hospital/Allegheny Health Network

Leader & Resident Collaborative to Reduce Disparity in Medication Communication

  • Catherine Harme, MPH, MSN, RN, NEA-BC, CPXP, Main Line Health
  • Barbara Wadsworth, DNP, RN, MBA, FACHE, FAAN, NEA – BC, Main Line Health

Driving Sustainable Change in Hand Hygiene—The Problem We Only THINK We Solved

  • Paul Alper, BA, Vice President Patient Safety Strategy, DebMed, Chairman, EHCO - The Electronic Hand Hygiene Compliance Organization

  9:15 a.m. –   9:45 a.m.    Break

  9:45 a.m. – 10:45 a.m.    BREAKOUT SESSIONS #2

CCN Program Integration: The Impact on Readmission and Barriers on a High-risk Patient Population

  • Jodi Serrapere, MSN RN, CCRN-K, West Penn Hospital
  • Jennifer Davis, PharmD, MBA, Allegheny Health Network - West Penn

Hospital The Missing Link? Engaging front line physician leaders to implement quality improvement strategies to transform bedside patient care

  • Shelly McGonigal, DNP, RN, Allegheny Health Network, Allegheny General Hospital
  • J. Christopher Post, MD, PhD, MSS, FACS, Allegheny Health Network, Allegheny General Hospital

Safety: Are humans the problem or can you help them be the solution?

  • Ellen S. Deutsch, MD, MS, FACS, FAAP, CPPS, Pennsylvania Patient Safety Authority

10:45 a.m. – 11:00 a.m.    Break

11:00 a.m. – 12:00 p.m.    BREAKOUT SESSIONS #3

Leading Change in an LMS World—Engaging Staff and Driving Performance

  • Wendy S Fitts, MHA, BSN, RN, CPHQ, LSSBB, Lancaster General Health

Electronic Whiteboards: Enhancing the Patient Experience

  • Kimberly Sargent, BSN, MSN, NE-BC, St. Luke's University Health Network
  • Andrew Hoffman, Medi+Sign

Bone Marrow Transplant Unit: Culture Change to Meet and Sustain Unprecedented Central line-Associated Bloodstream Infection Rates

  • Marissa McMeen, MPH, MLS (ASCP), CIC, Thomas Jefferson University Hospital
  • Jessica Radicke, RN, BSN, OCN, Thomas Jefferson University Hospital

12:00 p.m. –   1:45 p.m.    Group Luncheon and Speaker

The New Payer on the Block: Understanding What Makes Today’s Health Care Consumer Tick

Ryan Donohue, Corporate Director of Program Development,National Research Corporation

  1:45 p.m. –   1:55 p.m.    Break

  1:55 p.m. –   3:10 p.m.    Resilience—the Key to Managing Change

Debbie Fuehrer, MA, LPCC, Mind Body Medicine Coordinator, Mayo Clinic 

  3:10 p.m. –   3:15 p.m.    Closing Remarks

Registration Information

REGISTRATION FEE* (includes morning and afternoon breaks, evening welcome reception, group luncheon on Thursday, and access to online handout materials)

$349 per person—HAP member hospitals and health systems

$299 per person—if registering THREE OR MORE persons from the same member hospital**

** Registrations must be received at the same time for discount to apply.

$499 per person—non-HAP member rate

*Payment of fee required by date of program. 


Early registration is encouraged since space is limited.  


Registrants are responsible for the full fee if cancellations are received after September 22. There is a $50 administrative fee on all cancellations. Cancellations must be received in writing.

No refunds will be issued for no-shows. Substitutions are permitted.

Overnight Accommodations

HAP has reserved a limited block of rooms at the Lancaster Marriott for the evenings of Sunday, October 8, and Monday, October 9. Please call the hotel directly by 5 p.m. on Sunday, September 17, at (888) 850-6146 for overnight accommodations, and reference “PSQPSQA” to access the special rate of $139.00 (single/double/triple/quad), plus applicable occupancy and state taxes. After 5 p.m. on September 17, reservations will be accepted on a space and rate availability basis, and the special rate cannot be guaranteed. You may also wish to make your reservation online at the Lancaster Marriott's website.

PARKING:  Parking fees are not included in the overnight room rate, and must be paid separately upon departure. Parking is available in the Penn Square Parking Garage (38 S. Duke Street) adjacent to the hotel. HAP will provide discounted parking tickets to symposium attendees. Please stop by the HAP registration desk to obtain your discounted parking ticket. If you are an overnight guest, you will receive your discounted parking voucher from front desk staff upon check-in. Without the discounted parking ticket, current on-site parking fees are $2.00 hourly, up to $18.00 daily. Valet parking is available in front of the hotel at a cost of $30.00 daily. Fees are subject to change without notice.  

Click here for a downtown map and information about additional parking locations in the city of Lancaster.  


For registration information, or if you need special accommodations, please contact HAP Education Services at (717) 561-5270.

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